A: You may return any item except SALE and INTIMATE items (Hollywood tape, Nipple Covers, etc). The merchandise must be unworn or used and have original tags attached. Please note that shipping and handling fees are non-refundable. If you received Free Shipping, our costs will be deducted from your refund.
A: Items must be postmarked within 2 weeks or 14 days of purchase date. You must receive an RMA (Return Merchandise Authorization) prior to sending your merchandise, which can take up to 24 hours.
A: Please email us at [email protected] and include the following information: your contact information, the item description, cost, and reason for returning the item. We will email you with your RMA within 24 hours. Please write the RMA on the outside of the package or label for quickest processing. For your own protection, we recommend that you insure your package and have a request for signature.
A: Please label and send to the following address:
A: Yes. If you live in the Tampa area and would like to return your item to the store, we will gladly honor the return. However, please note that we will have to revert to our "in-store" return policy which is exchange or store credit only. If you can't find anything during your visit..do not worry! Your store credit will never expire.
A: Please allow 7 to 10 business days for your refund to process. If you want to check the status of your return please feel free to email us at [email protected] and we will be happy to help you.