Q: What merchandise may I return to the store?
A: All items are eligible for return, with the exception of intimate items, such as Hollywood tape and nipple covers, and sale items. The merchandise must be unused and unworn with no stains. The original tags should still be attached.
Shipping and handling fees are non-refundable. Items that initially shipped for free will have the return shipping costs deducted from the refund.
Q: How much time do I have to return an item?
A: Returned items must be postmarked within 14 days or 2 weeks of the original date of purchase. To return an item, you need a Return Merchandise Authorization, or RMA. Please be advised that it can take up to 24 hours to receive an RMA.
Q: How do I receive an RMA and process my return?
A: To get an RMA, please send an email to [email protected] and include:
- your contact information;
- a description of the item;
- the cost of the item;
- and your reason for returning the item.
We will email the RMA to you within 24 hours. For the fastest possible processing, please write the RMA on the outside of the label or package. We suggest that you have the package insured and request a signature to ensure the safe receipt of your return.
Q: Where do I send my return?
A: Please send all returns to the following address:
A. Haley Boutique Attn: Online returns [ Your RMA # ]
KAROLA KORNA 7 /13
43-300 BIELSKO-BIAŁA Poland
Q: Do I have to pay the shipping fees on my return?
Q: Can you provide me with a return shipping label?
A: Yes, we can! We are glad to email you a USPS First Class shipping label. Please note that the cost of the shipping will be deducted from the refud.
Q: Can I return my merchandise to the store for a refund?
A: Yes. If you're in the Tampa area, you can visit the store to return your items. Please note that in-store returns are only eligible for exchange or store credit. Store credit never expires.
Q: How long does it take to process my refund?
A: Refunds typically take 7-10 business days to process. You can email us at [email protected] to check the status of your return. We're always happy to assist you.
Q: When will my order ship?
A: Orders take 1-2 business days to process. Once your order processes and ships, we will send you an email with tracking information. Regular ground shipping takes 5-7 business days. Weekends and holidays aren't included in processing and shipping estimates, so consider the time as you choose a shipping method.
Q: May I choose expedited shipping?
A: Yes! Send us an email at [email protected] to request expedited shipping. You can also call us at (+48) 697078686. We're available Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM EST.
Shipping prices vary depending on the speed you want and where you live. Expedited shipping is only available for orders shipped within the continental United States.
Q: Do you ship to P.O. boxes or Military APO/FPO addresses?
A: At your request, we are able to ship to both P.O. boxes and APO/FPO boxes. Delivery times will vary, however, and it may take longer than the standard estimate for ground shipping.
To share your request, please email us at [email protected] or call us at (+48) 697078686, Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM EST.
Q: Can I order an item online and pick it up at the store?
A: Yes! Just select “in-store pickup” during checkout and you can visit our Tampa, Florida boutique to pick up your order. Then you don't have to pay shipping costs!
Q: Will you sell out of my item before it ships?
A: This is rarely a problem. We remove each product from our inventory as it sells. However, we only offer a limited number of each item so our stock can sometimes sell out quickly! If the item you ordered becomes unavailable, we will send an email to notify you and issue a refund.